Refund policy

Return & Refund Policy

We want you to love your TMolecule order. If something isn't right, here's how returns work.

Return Window

You have 14 days from the date of delivery to contact us at [email protected] to request a return. Returns requested after 14 days cannot be accepted.

What Can Be Returned

To be eligible for a return, your item must be:

  • Unopened — original seal intact, never opened
  • Unused — never scooped, brewed, or consumed
  • In its original packaging, with all labels and tags
  • In the same condition you received it

What Cannot Be Returned

  • Opened, used, or partially consumed products (food safety)
  • Items returned more than 14 days after delivery
  • Sale items, gift cards, and bundle promotions
  • Items damaged through misuse or storage outside recommended conditions

How to Start a Return

  1. Email [email protected] within 14 days of delivery with your order number and the item(s) you'd like to return.
  2. We'll review your request and, if approved, send you the return shipping address.
  3. Pack the item securely in its original packaging and ship it to us.

Return Shipping Costs

The customer is responsible for return shipping costs. We recommend using a trackable shipping service — TMolecule is not responsible for items lost in return transit. Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 10 business days. Banks may take an additional 5–10 business days to post the refund to your statement.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or with the wrong items, contact [email protected] within 7 days of delivery with photos. We'll replace the order or refund you in full at no cost — you don't need to ship anything back.

EU Customers — Right to Cancel

If you're shipping into the European Union, you have a 14-day cooling-off period under EU consumer law. The same condition requirements above (unopened, unused, original packaging) apply.

Questions?

Email [email protected], Monday–Friday, 9am–5pm ET.