Shipping policy

Shipping Policy

Where We Ship

We currently ship to the following countries:

  • North America: United States, Canada
  • Oceania: Australia, New Zealand
  • United Kingdom & non-EU Europe: United Kingdom, Norway, Switzerland
  • European Union (all 27 member states): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Shipping Rates

  • Flat rate: $7.00 USD per order, all destinations
  • Free shipping: on all orders of $35.00 USD or more

Handling & Delivery Times

  • Handling: Orders are packed and shipped within 1 business day of receipt.
  • United States & Canada: 3–5 business days in transit
  • International (UK, EU, Norway, Switzerland, Australia, New Zealand): 10–15 business days in transit

Total delivery time is handling time + transit time. Times are estimates; carrier delays and customs clearance may extend international transit windows.

Duties, Taxes, Customs Charges & VAT

All duties, taxes, customs charges, and VAT (Value Added Tax) on international orders are the sole responsibility of the buyer. These charges are levied by your destination country's customs authority and are not included in the product price or shipping cost shown at checkout.

Charges vary by country and order value. The carrier (or local postal service) will typically contact you to collect any owed amounts before final delivery. Refusal to pay applicable duties, taxes, or VAT may result in the package being returned to TMolecule or destroyed by customs — in either case, refunds for the order are not available, and any return shipping costs charged back to TMolecule will be deducted from any partial refund.

If you're unsure about the charges in your country, please check with your local customs office before ordering.

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order ships. Most carriers update tracking within 24 hours of pickup.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, contact us at [email protected] within 7 days of the delivery scan or expected delivery date and we'll work with the carrier to resolve it.

Questions?

Email [email protected], Monday–Friday, 9am–5pm ET.